BFA HELP DESK

“A ticket with concise, useful information can be the difference between an instant solution and one that takes hours or days.”

Kurt Nelson, IT manager  

   https://www.fiftythree.com/

Basics of a Great Ticket

Create a proper ticket subject line by using relevant keywords of the problem encountered and setting expectations of the resolution.

Give a detailed description of the problem that is concise and relevant. The more detailed it is, the more likely it will get solved in one go.

Always include what type of device (Chromebook, PC, iPad) and what application you are using (Chrome, Excel, Chrome extension), and the website (Powerschool, Gmail)

Let us know if this has happened before or when it started to happen.

Include a screen shot if you can get one. A picture is worth thousands of words.

computers

To submit a ticket use one of the following:

  • Email
    This is the easiest, fastest and most effective way to get help from the BFA IT team.


  • Ticket System
    This requires a setup of an account.

    But offers more functionality and future use.

  • Phone: 802-527-6498


    You can leave a voicemail and we will get back to you. Calling can be a hit or miss option.

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