Create a proper ticket subject line by using relevant keywords of the problem encountered and setting expectations of the resolution.
Give a detailed description of the problem that is concise and relevant. The more detailed it is, the more likely it will get solved in one go.
Always include what type of device (Chromebook, PC, iPad) and what application you are using (Chrome, Excel, Chrome extension), and the website (Powerschool, Gmail)
Let us know if this has happened before or when it started to happen.
Include a screen shot if you can get one. A picture is worth thousands of words.